Compensation for delayed departure or flight cancellation aircraft – 2019

I doubt if you are going on vacation, you think about what compensation is set for delaying your flight or even its cancellation. And rightly so: you need to think about the pleasant :)

However, this is the most compensation for the flight delay – a thing useful, which is important to know and need. And to holiday the mood was not overshadowed by such thoughts, we thought about it for you!

Important: Russian charters reject all this fighting for compensation and winning a case against them is enough heavy.

Content

  1. In what cases put compensation?
  2. Airline Responsibilities
  3. Compensation in Europe, Russia and the USA
  4. How to use Compensair?

Conditions for receiving compensation

First, find out under what conditions you can count on any payments:

  • Flight delayed more than 3 hours
  • Flight canceled
  • Landing denied due to overbooking
  • The flight is delayed slightly, but you are late for the next one and arrived at the destination with a delay of more than 3 hours

But there are a lot of nuances in time! Transfer more than 3 or 10 hours, warning for 2 weeks …

Okay, how to figure it out? Check your flight to Compensair. Please note that the service works with DEPARTURE of any airline FROM EUROPE and TURKEY (except Russian) and WITH EUROPEAN OR TURKISH AIRLINES departing from If the airport of arrival is European or Turkish. AT the remaining cases will have to write the airline directly.

Reasons for the delayed departure of an airline flight

Airport - waiting room Airport - waiting room

The reimbursement rules in Russia, in Europe and in the USA differ from each other. a friend. The reason why the plane did not fly to appointed term. You can get compensation if in cancellation or flight delay is to blame the carrier.

The fault of the airline:

For reasons beyond her control:

✓the wrong organization of connecting flights (our case flew Finnair from NY to Moscow with a transfer to Helsinki, filed request in Compensair, waiting) ✓ crew is not ready to fly ✓welling (when tickets sold more than seats in by plane) ✓ cancellation of unprofitable flights

✓ bad weather ✓ natural disasters or terrorist attacks ✓ a ban on departure from the government (sometimes it happens) ✓ strikes

The fault of the airline:
✓the wrong organization of connecting flights (our case flew Finnair from NY to Moscow with a transfer to Helsinki, filed request in Compensair, waiting) ✓ crew is not ready to fly ✓welling (when tickets sold more than seats in by plane) ✓ cancellation of unprofitable flights
For reasons beyond her control:
✓ bad weather ✓ natural disasters or terrorist attacks ✓ a ban on departure from the government (sometimes it happens) ✓ strikes

But the technical problems of the aircraft – a controversial point, and not each airline recognizes part of its guilt. But “pobodatsya” worth it! If there is a delay or cancellation due to fault airlines (on the first 4 points), do not doubt, you are supposed to compensation. How many? Try to calculate ↓

When can I get compensation?

In Russia, the law permits filing a claim within 6 months from the moment a flight delay occurred. If it comes to international flight, this period is extended to 2 years.

Imagine that there was a flight delay, and you wondering what to do and where to go … If you decide “fight” on their own, first of all, to the representative airlines! He must put in the ticket required mark.

Next, make a claim to careless carrier. It’s possible do it right at the airport (with copies of tickets with a mark) or later (you can add to the claim checks for additional costs). Your application will be reviewed for 30 days. With the approval of their you will receive blood in a period of 2 to 6 months.

Previously, in the old fashioned way, you had to do it yourself, now special services have appeared, such as, for example, Compensair.

Airline Responsibilities

Voucher for flight delay at the airport Voucher for flight delay at the airport Airport Moscow Airport Moscow

For being late for a Finnair transfer (through the fault of the airline) to us gave vouchers for 16 euros

The main duty of any airline is to make it so that the passenger got to his destination. If cancel flights / long delay caught you at the airport regardless of In addition, the weather is raging or the airline is guilty by full – right here and now you must be given at least minimal maintenance.

Unexpected flight transfer? You should be offered:

  1. Alternative – another plane or another ticket. airlines.
  2. Return cost of the unused part of the ticket, if you are not arranged none of the proposed alternatives.

But in practice, of course, it turns out that no one owes anyone, and it only remains to wait. And in this case you are supposed to appropriate airport service:

  • soft drinks (if waiting lasts 2 hours)
  • hot food (after 4 hours, and then every 6 hours)
  • 2 free phone calls (or you can send 2 emails)
  • if you wait more than 8 hours (or more than 6 at night) you are supposed to free hotel and transfer

If the above cannot be provided to you, and you organize everything yourself – collect checks!

Is it possible to insure?

Can. However, be careful: many of the insurance companies reluctantly make out a charter flight insurance, as with it the risk Delay or cancellation is large enough.

The insured event occurs when waiting for a flight for more than 3 hours. In addition, the loss of baggage and the absence of a passenger at the airport are insured. the result of the disease. If you are just late to the airport, to the counter Registration, payment of insurance you are not entitled.

Where can I see flight delays online?

On the airports website. Of course, there will not indicate the reason or the exact time of departure, so for this it is better to turn to representative of the airline.

How to get compensation in Europe?

Europe has the strictest airlines laws. The rights of passengers in the territory of the EU are monitored EU Regulation No 261/2004 and the Montreal Convention. According to the Rules compensation for lost time is paid. Convention compensates for material damage (damage or loss of baggage, expenses by taxi, hotel, etc.) which caused late arrival the aircraft. Interestingly, the passenger has the right to require both of these. payments at the same time.

According to European laws, you can count on:

  1. Free airport service.
  2. Compensation for delay, flight cancellation or overbooking.

And the first item is at your service in any case, and the second, only if you have not given up the flight and are late to your destination more than 3 hours. The payout is 125-600 euros and depends on the flight distance and time delay. To calculate compensation can be using a calculator.

By the way, all these rules apply not only inside the Old Sveta. All European and Turkish carriers obey them. The main thing is to fall under the rules:

I’m flying… European Air Turkish Aviation Other air
from Europe – anywhere + + + (except Russian, exception – Aeroflot)
to Europe + + (from Turkey)
from Turkey – anywhere + + + (except Russian, exception – Aeroflot)
to Turkey + (from Europe) +
I’m flying… European Air Turkish Aviation Other air
from Europe – anywhere + + + (except Russian, exception – Aeroflot)
to Europe + + (from Turkey)
from Turkey – anywhere + + + (except Russian, exception – Aeroflot)
to Turkey + (from Europe) +

Compensation for delayed flight in Russia

In our country, for the relationship between passengers and the carrier The Air Code is responsible (last revised 2018) and Federal Aviation Regulations.

In principle, these rules are no different from the European, except for the amount of compensation: in Russia it is 25 rubles for every hour. That is, if you had a flight delay of 1 hour, you can count on 25 rubles :) True, if the flight is at the same time international, you also put payments on the Montreal convention.

Information for consideration: in 2017, Aeroflot paid its passengers a fairly large amount for the delay flight (from 5,000 to 10,000 rubles). And all thanks to a tangible buche, raised in social networks. And for the time being, this is the exception rather than rule of Also, there are large compensations on the account of the company S7 – one of the leading in the country, but far from the most punctual;)

Another difference is overbooking payouts. It will be more accurate say that in this case there are no rules at all. But nonetheless, Russian airlines offer passengers who are not on the flight, more favorable flight conditions.

Compensation in the USA

The saying that a customer is always right is not about Americans :( Compensation for delayed flight in the States is not provided (if flight non-European or non-Turkish airline). Maximum, what they can offer you – pick up another flight (in case need for a new ticket will need to pay extra independently). Or return the cost of the unused part. ticket.

And it will be possible to recover material damage only in the case of overbooking. The amount of compensation will be $ 650 on late destination point for 2 hours, or $ 1,300 if late more than 2 hours

Free airport service is also understood here. a little different. Drinks and food (most often suhpaek) are provided only after 4 hours of waiting. And after 2, if you already climbed into the airliner and sit there.

How to use the Compensair service? Money back experience

Compensair - our compensation is 300 euros Compensair - our compensation is 300 euros Compensair - the process of refunding a flight delay Compensair - the process of refunding a flight delay

Compensair is very simple:

  • First, the flight is checked, is there any compensation and how much
  • In case of confirmation, all data is filled in and attached. air ticket: booking number, name, address, etc. Such same set for another passenger, if available.
  • The application is certified by the signature of each of the available passengers. (touchpad, mouse, from the phone screen) and sent to lawyers service
  • From the company comes a letter of acceptance of the application and expected waiting in 1-2 months. With any update contact by mail

Our application is still under consideration. We are late flew from New York to Helsinki, missed the next flight to Moscow and arrived in Sheremetyevo with a delay of more than 3 hours. So what, waiting :)

Like this post? Please share to your friends:
Leave a Reply

;-) :| :x :twisted: :smile: :shock: :sad: :roll: :razz: :oops: :o :mrgreen: :lol: :idea: :grin: :evil: :cry: :cool: :arrow: :???: :?: :!: